EFC
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FAQ

  • What does your Consolidation Proposal consist of?

  • We support our customers in their Industrial Supply Management (local and imported products) reducing workload and allowing their purchasing team to focus on more strategic management. EFC takes responsibility for transactions with different counterparties for non- strategic purchasing of their customers. These transactions includes: generate purchase orders, monitor orders (expediting), pick up merchandise, quality control (to avoid differences), pack and finally delivery to their warehouses according to packaging characteristics in which were ordered. This overload reduction allows our customers to focus on tasks that add more value to their management.

  • What does the import service involves?

  • We search for requested products only in these cases: products are not easily locally found, representatives do not have stock to sale, delivery time offered takes too long or customer have already suppliers abroad but they need our support during the import management process. The import service includes: contact suppliers, negotiate terms, manage purchases, pay in advance, work placement internship, documentary procedures, customs clearance, quality control, and packing, to deliver products to their warehouses according to what they ordered.

  • What kind of products do you import?

  • All kind of industrial supplies such as: Hand and Power Tools, measurement instruments, electrical and illumination items, pipes, valves and connections, personal protection equipments, among other things (we manage a portfolio of 60,000 SKU’s). In general, we import those products in which customers’ require an efficient management in terms of short times delivery, reliability and service promise.

  • Do you keep stocks depending on your trade agreements?

  • Yes, for those agreements on price or open purchase orders in which customers provide an estimation of what they require. EFC keeps stocks of the amount of SKU’s those are for customers for we hold consignments, so they hold our stock in their warehouses according to their programming use of products.

  • Do you work with Key Performance Indicators (KPI’s)?

  • Yes, we develop management control indicators. These mainly includes: item control (quality service), response time, measurement of the amount of complaints and purchase return solved, measuring levels of customers’ satisfaction, growth rates by economic sectors, by geographical zone, inter alia.

  • How do you measure your perfect item?

  • It is the ratio of dividing the amount of items delivered on the correct date without differences into the amount of items requested (according to what we offered on our quote). Our aim is to become leaders in industrial supply market management regarding compliance. Our proposal indicates: "We promise only what we can reasonably expect to deliver and we keep our promise".

  • What is the response time when making quotes and delivering merchandising?

  • The response time when making quotes and delivering merchandising depends on many factors such as: specific needs of each customer, the amount of items ordered, customizing to pack and transport merchandising, coordinating with local and foreign suppliers, planning deliveries in our customers’ warehouses, inter alia. Due to local Logistics Market and after measuring other suppliers’ performance, we can say that EFC offers further monitoring than other companies in a shorter response time than other companies in this sector.

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